Job Description

Description

The Computer Repair Technician (Operations Associate) provides intake, diagnosis, and technical repair work on customer devices based on the team assignment.


What We Will Give You For Your Hard Work

• $18/hr
• 401(k) with generous company match and immediate vesting
• Excellent Paid Time off policy
• 80 Hours of Sick Time per year
• 96 Paid Volunteer hours per year
• 10 Paid Holidays per year
• Award winning work environment
• Development Reimbursement of $1000 per year
• Medical, Dental, Vision, and Voluntary Benefits

Essential Functions

• Troubleshoot device issues using customer notes and a full diagnosis to identify source of error, assigning repair grade based on the problems
• Complete computer repair process, cleaning, removing, and replacing parts using provided tools
• Complete a thorough quality assurance review of all completed repairs, ensuring technology is working to customer and Vivacity expectations
• Prepare serviced products for shipment, creating boxes and packing to ensure safe and timely delivery
• Maintain organization of designated work stations

• Cross-trained in Production to assist as business dictates
• Present relevant work updates and data to Team Lead
• Perform other duties as assigned by the Team Lead

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills
• Expert technical skills with the ability to assist and train others
• Excellent supervisory and interpersonal skills
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment

• Extremely proficient with necessary system applications with ability to learn new or updated software

Values

• Carry passion.
• Desire excellence.
• Keep dreaming.
• Build community.
• Be Vivacious.

Education & Experience

• Minimum one year relevant experience required
• Associate's degree or equivalent combination of education and experience preferred

Physical Requirements

• Prolonged periods of sitting or standing as needed to complete repairs
• Ability to work within a high level of noise and some dust
• Ability to lift up to 50 pounds in accordance with product inventory
• Ability to utilize required toolkit as necessary for repairs

Job Tags

Immediate start

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